Draft for legal review
This document is a launch draft. It must be reviewed by a qualified lawyer and completed with WorkPaisa's registered entity details before the platform goes live.
This policy explains refunds for job-platform subscriptions and WorkPaisa Tasks payments.
1. Subscriptions
- You can cancel any time; access continues until the end of the paid period.
- If you were charged for a renewal you didn't intend, request a refund within 7 days and before using the renewed plan's features. Approved refunds are issued in full.
- Unused unlocks or job posts are not refunded mid-cycle.
2. Task payments
- Before a professional starts work, a client may cancel and receive the held advance back in full, less payment-gateway charges where applicable.
- After work starts, refunds of held money are decided through the dispute process described in the Escrow Policy.
- Money already released to a professional after the client's approval cannot be refunded by WorkPaisa.
3. Fees
The client service fee (3%) is refunded together with the task amount when a task is cancelled before work starts. Featured listing fees are non-refundable once the listing goes live.
4. Timelines
Approved refunds are sent to the original payment method. Banks and UPI apps usually credit them within 5–7 working days after we process the refund.
5. How to request
Go to Wallet → Refunds and choose the payment, or contact support with the payment reference.