Draft for legal review
We collect only what we need to run the Platform, show private details only when there is a reason, and never sell your personal data.
1. Data we collect
- Account data: name, mobile number, optional email, city and preferred language.
- Profile data: skills, experience, education, expected salary, resume and availability.
- Business data: company name, industry, GSTIN and verification documents.
- Task data: task descriptions, attachments, bids, messages, delivery files and reviews.
- Payment data: transaction references and status from our payment partners. We do not store card numbers or UPI PINs.
- Technical data: device type, app version, IP address and crash reports. Analytics run only when enabled and, where required, with consent.
2. Why we use it
- To create your account and verify your phone number.
- To match jobs, candidates and tasks, and show relevant results.
- To process payments, hold and release task funds, and issue invoices.
- To prevent fraud, enforce our Terms and respond to legal requests.
- To send service notifications you can control in Settings.
3. Who can see your details
- Your phone number and email are never shown publicly.
- Employers see a candidate's contact details only if the candidate applied to them, or the candidate allows contact and the employer unlocks the profile.
- Task contact details and exact addresses are shared between client and professional only after the advance payment is confirmed.
- Service providers (cloud hosting, SMS, payments) process data on our behalf under contract.
4. Your rights
Under the Digital Personal Data Protection Act, 2023 you can access, correct and erase your personal data, withdraw consent, and nominate someone to exercise these rights. Use Settings → Privacy or write to our Grievance Officer.
5. Retention
We keep data while your account is active. After deletion we keep only what the law requires — for example invoices and payment records for tax purposes, and audit logs needed to investigate fraud.
6. Security
Data is encrypted in transit, access is limited by role with database-level row security, and administrative actions are logged.
7. Contact
Grievance Officer: grievance@workpaisa.com. Registered office: Registered office address to be added before launch.