Draft for legal review
This document is a launch draft. It must be reviewed by a qualified lawyer and completed with WorkPaisa's registered entity details before the platform goes live.
WorkPaisa Tasks protects both sides by holding agreed payments with our payment partner until work is approved. This is a payment-protection service, not a bank deposit, and no interest is paid on held funds.
1. Advance payment
- For local tasks the client pays an advance of 25% of the agreed price (minimum ₹99).
- For online tasks with milestones, the client funds the first milestone in full.
- Contact details unlock only after our payment partner confirms the advance. A pending or failed payment does not unlock contact details.
2. Holding and release
- Held funds are shown as 'Held' in both users' wallets.
- When the professional submits a milestone, the client can approve it or request a revision.
- If the client doesn't respond within 5 days of delivery, the milestone is released automatically.
- On release, the professional receives the amount minus the 10% commission (6% on Tasks Pro).
3. Disputes
- Either party may raise a dispute within 5 days of delivery. Held funds are frozen immediately.
- Our team reviews the contract, messages and files, and may release funds to the professional, refund the client, or split the amount.
- Every payment state change and admin decision is recorded in an audit log.
4. Payment states
Payments move only forward through these states: created → pending → authorised → confirmed, or to failed or cancelled; a confirmed payment can later be refunded in full or in part. Only a confirmed payment unlocks contact details or funds a held balance. Held balances are then released, refunded or frozen in a dispute. Duplicate notifications from payment partners are ignored so a payment can never be counted twice.