How disputes work
If something goes wrong on a task, the money stays protected while we help you resolve it.
- 1
Talk first
Most issues are solved by asking for a revision. Use contract messages so there's a record.
- 2
Raise a dispute
From the contract page, within 5 days of delivery. Held money is frozen immediately.
- 3
We review and decide
Both sides share evidence. Our team releases the money to the professional, refunds the client, or splits it.
What you'll need
- The agreed scope — the task description, accepted bid and milestones.
- Messages and files exchanged on WorkPaisa.
- Photos or screenshots of the delivered work.
Good to know
- Only money held by WorkPaisa can be disputed. Payments made outside WorkPaisa are not protected.
- Every decision and payment movement is logged and visible in your contract history.
- Decisions follow our Escrow Policy and Refund Policy.